Our Guarantee

We are confident that you will love your Lillian Eve nail polish. If for any reason you aren’t loving your lacquer, please contact us within 15 days to take advantage of our 100% guarantee.

Please keep the following in mind:

  • Must contact us within 15 calendar days of receipt.
  • Refund or replacement is at our discretion and based on circumstances.
  • Damaged products will be replaced at no additional charge.
  • Products deemed unacceptable due to manufacturer’s error will be replaced at no additional charge.
  • Shipping charges are non-refundable.

 

Returns

Lillian Eve offers return services minus a restocking fee for all unused, unopened items.

  • Buyer is responsible for all shipping charges incurred.
  • Returns must be initiated within 7 calendar days of receipt of items.
  • Must be unused, unopened, and in all original packaging.

Return value minus shipping and restocking will be issued in the form of store credit within 5 business days of receipt of return shipping.

Restocking fees are as follows:

Nail Polish – 30%

Removers – 15%

Tools and Supplies – 5%

Treatments are non-refundable.

Please print this form and include with your return – Return Exchange Form – For the fastest processing, please also include your original packing slip (optional).

 

Exchanges

Lillian Eve will exchange any product at no cost provided it is unopened and unused.

  • Buyer is responsible for all shipping charges incurred.
  • Exchanges must be initiated within 7 calendar days of receipt of items.
  • Must be unused, unopened, odor-free, and in all original packaging.

Exchange value will be issued in the form of store credit within 5 business days of return shipping.

Please print this this form and include with your return – Return Exchange Form

 

Eligibility

If your return or exchange is received and deemed ineligible for return, you will be contacted to discuss options. We will attempt to contact you first by email then by phone. We require a response within 7 calendar days. After 15 days the product will be deemed abandoned and donated to our Empowerment Project.