Processing Details

Orders are packed and shipped within 3-5 business days (Monday through Friday) via USPS, and a tracking number is issued with your shipping notification.

Per the USPS website, please allow 24-48 hours for the online tracking module to show an updated status. Checking the tracking number within the initial 24-48 hours can result in a ‘Pre-shipment’ status still showing.

Shipping Details

We ship all retail orders by USPS and UPS. Orders of 16 oz or less will ship USPS First Class Mail, while orders of 17 oz or more will ship USPS Parcel. This allows us to keep our shipping prices down. Larger bulk and wholesale orders may ship by USPS or UPS Ground.

Estimated Delivery Times:

USPS First Class Mail – 2-5 business days in most cases

USPS Parcel (over 16 oz) – 2-8 business days

UPS Ground – 1-4 business days

Tracking

Tracking numbers are provided for every Lillian Eve order. When your order is marked Complete, a shipping label and tracking number is generated. This is included in your shipping confirmation email. You can also check this at any time in your account portal.

Method 1

  1. Log in to your account on Lillian Eve.
  2. Click My Account in the main menu bar.
  3. On the main screen, click on the Order # for the order you’d like to track.
  4. See order status and tracking information on the order details screen.

Method 2

  1. Log in to your account on Lillian Eve.
  2. Hover over My Account in the main menu bar or click My Account to go to your account portal.
  3. Click on Track My Order.
  4. Enter the Order ID found on your order receipt and the billing email address used at checkout.

Shipping Upgrades

Nail Polish is flammable and therefore a hazardous substance. Due to this ORM-D shipping classification, we can only ship via ground methods, meaning no rush shipping via Priority or Express. Please take this into account when ordering. We thank you for helping us keep our mail system safe!

Free Shipping

Lillian Eve offers free shipping on all orders of $50 or more. To qualify for free shipping, your cart subtotal should be at least $50. The shipping discount is automatically applied.

 

All notifications from Lillian Eve are automatically generated. Please check your junk/spam folders for messages regarding the status of your order.